1. Room price includes:
- Price includes breakfast according to guest standards per room
- Free tea/coffee and 02 bottles of water per day in the room
- Free use of wifi
- Free use of swimming pool
- Service fee (5%) and value added tax (8%)
2. Compulsory Surcharge for holidays: Compulsory Surcharge for holidays:
- Christmas and New Year holidays
- Lunar New Year
- The hotel will charge a surcharge of 150,000 VND/room/night
- No refunds and full payment at time of booking
3. Policy for additional people and children:
- Children under 5 years old: Free for maximum 02 children under 5 years old (sleeping in the same bed as parents)
- Children from 5 to 10 years old, surcharge 120,000 VND/child/night (sleeping in the same bed with parents, including breakfast fee)
- Children from 11 years old are considered adults, adult surcharge is 250,000 people/night
- Extra bed surcharge: 250,000 people/night
4. Check-in and check-out time
- Check-in time: 14:00/ Check-out time: 12:00 noon
- Early check-in or late check-out depends on hotel room availability and additional charges are as follows:
○ Check-in before 6:00 or check-out after 18:00, 100% additional charge per night
○ Check-in from 6:00 to 09:00 or late check-out until 18:00, 50% charge per night
○ Early check-in from 9:00 to 12:00 or late check-out until 3:00 pm: 30% fee/night
SERVICE CHANGE AND CANCELLATION POLICY
All requests for cancellation or change must be sent in writing or email and confirmed by Party A in writing or email.
1. Cancellation policy:
In any case of service cancellation, Party A will collect a cancellation fee as follows:
- Cancellation before or before 15 days from the guest's arrival date: no fee
- Cancellation from 03 to 14 days before the guest's arrival date: penalty 50% of total contract value
- Cancellation less than 03 days before arrival date: penalty 100% of total Contract value
2. Change policy:
Group adjustment: Allows room adjustment 07 days before arrival date, limited to 10% reduction for each group. In other cases, the above Cancellation Policy will apply
3. No-show booking:
- In case the guest does not show up, 100% of the total fee for all booked nights will be charged
- In case the guest does not arrive, Party A will send a detailed report to Party B for payment."